Website care
I keep your site updated, backed up and secure, and when something goes wrong you email me and get a reply from a person. I look after sites for businesses in Hobart and around Australia.
The work doesn't stop once a site is live. Plugins and themes need updating, new security holes turn up, and sites on cheap shared hosting tend to slow down over time. On a care plan that's my job, including small content changes when you ask.
What's included
- Uptime checks every few minutes, day and night
- Security updates to core software, plugins and themes, checked afterwards
- Nightly backups, plus a monthly copy kept off-site for 12 months, with restores tested
- Malware and spam scanning around the clock, and cleanup if anything turns up
- Hosting with me, so there's no host-versus-developer finger-pointing
- Email support from someone who already knows your site
Plans
- Essentials — $40/month, or $440/year
- Updates, SSL and uptime monitoring, malware and spam protection, backups, and email support. Extra work at $120/hr.
- Support Plus — $95/month, or $1,045/year
- Everything in Essentials, plus priority support, update compatibility monitoring, speed work, broken-link checks, and up to 30 minutes of content changes a month. Extra work at $110/hr.
- The Works — $165/month, or $1,815/year
- Everything in Support Plus, plus up to an hour of content changes a month, a monthly report, and urgent jobs handled first. Extra work at $100/hr.
Common questions
Can you look after a site you didn't build?
Usually, yes. I check it over first to make sure it's in reasonable shape. If it is, I'll quote a plan and move it to my hosting for free. If it needs work first, like outdated software or security problems, I'll tell you what I found and quote that separately before starting.
What do you actually do each month?
If things are going well, you won't see most of it: software updates, uptime and speed monitoring, backups, malware and spam checks, and answering your emails. Support Plus and The Works also include content changes and broken-link checks, and The Works comes with a monthly report.
What if I want changes made?
Email me. Small jobs like swapping a photo, updating your hours, editing staff bios, changing prices, adding a blog post or fixing a typo come out of your monthly allowance. Bigger jobs, or anything needing new design or development, are billed at your plan's hourly rate, and I'll quote before I start.
What happens if something breaks?
It doesn't happen often. I back up every night, so I can usually roll a broken site back to how it was the day before. In nearly all cases the fix is included on every plan, and I'll tell you what went wrong.
What if my site goes offline?
Monitoring checks your site every few minutes, so I'm usually working on it before you've noticed. Getting it back online is my job and in nearly all cases it's included, malware cleanup as well. If your site isn't with me and something has already gone wrong, email me and I'll quote the recovery.
Is there a lock-in contract?
No. Monthly plans run month to month, and you can cancel, upgrade or downgrade whenever you like.
What if I want to leave?
I hand over your site, content and domain, and help you move the hosting and DNS to wherever you're going. It's your website, so you can take it with you.
Anything not answered here, email me at howdy [at] peabodydigital.com.au . If your site is hosted somewhere else, I'll move it over for free.